Terms of service

Welcome to Solis Jewels! By accessing our website and placing an order with us, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website or making a purchase. If you have any questions or concerns about these terms, please contact us at info@solisjewels.com.

1. Acceptance of Terms:
By using our website or making a purchase from Solis Jewels, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our website or make a purchase from us.

2. Ordering and Payment:
When you place an order with Solis Jewels, you agree to provide accurate and complete information about yourself, including your name, shipping address, and payment details. You also agree to pay the full amount for your order, including any applicable taxes and shipping fees, at the time of purchase.

3. Custom Made Orders:
Please note that all of our jewelry items are custom made to order, tailored specifically to your preferences. Due to the personalized nature of our products, we are unable to accept returns or offer refunds for change of mind. We encourage you to double-check your order details before completing your purchase to ensure that everything is correct.

4. Returns and Refunds:
We do not accept returns for items that are made to order. However, in the rare occurrence that your order arrives defective or damaged, we will gladly replace the item for you. Please contact us within 48 hours of receiving your order to initiate a replacement. For more information, please refer to our Returns and Refunds policy.

6. Intellectual Property:
All content included on our website, including text, graphics, logos, images, and software, is the property of Solis Jewels or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent.

7. Limitation of Liability:
To the fullest extent permitted by law, Solis Jewels shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or the purchase of our products, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

8. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.