Refund policy

At Solis Jewels, we are committed to providing you with the highest quality products and service. While we do not accept returns for items that are custom made to order, we understand that mistakes can happen. In the rare occurrence that your order arrives defective, we will gladly replace the item for you.

Defective or Damaged Items:
If you receive an item that is defective or damaged, please contact us within 48 hours of receiving your order. To initiate a replacement, please send us an email at info@solisjewels.com with a clear image of the defective or damaged product, as well as your order number. The product should be in its original packaging with all labels and seals intact. Our Customer Service team will review your request and provide further instructions on how to proceed.

Custom Made Orders:
Please note that all of our jewelry items are custom made to order, tailored specifically to your preferences. Due to the personalized nature of our products, we are unable to accept returns or offer refunds for change of mind or incorrect sizing. We encourage you to double-check your order details before completing your purchase to ensure that everything is correct.

Quality Assurance:
At Solis Jewels, we take pride in the craftsmanship and quality of our products. Each piece of jewelry is meticulously inspected before being shipped to ensure that it meets our high standards of excellence. However, in the rare event that you receive a defective or damaged item, we will do everything we can to make it right.

Customer Satisfaction:
Your satisfaction is our top priority, and we want you to be completely happy with your purchase from Solis Jewels. If you have any questions or concerns about your order, please don't hesitate to contact our Customer Service team. We're here to help and will work with you to ensure that you are fully satisfied with your shopping experience.

Thank you for choosing Solis Jewels. We appreciate your support and look forward to seeing you shine!