Frequently Asked Questions (FAQs)

Welcome to the Solis Jewels FAQs page! Here, we've compiled answers to some of the most common questions our customers ask. If you don't find the information you're looking for here, please don't hesitate to reach out to our Customer Service team for assistance.

1. How do I place an order?
To place an order with Solis Jewels, simply browse our website and add your desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. Once your order is placed, you'll receive a confirmation email with your order details.

2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, as well as bank transfer.

3. How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. Most orders are processed and shipped within 8-10 business days. Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

4. What is your return policy?
Since our products made to order, we are unable to accept returns at this time. 

5. Are your diamonds ethically sourced?
Yes, at Solis Jewels, we are committed to ethical sourcing practices. Our diamonds are lab-grown, which means they are created in a controlled environment using sustainable methods. Lab-grown diamonds possess the same characteristics as natural diamonds but are free from the environmental and ethical concerns associated with traditional diamond mining.

6. Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to track the status of your order and monitor its progress as it makes its way to you.

7. How can I contact Customer Service?
If you have any further questions or need assistance with your order, our Customer Service team is here to help. You can reach us via email at info@solisjewels.com. Our Customer Service hours are Monday to Friday, 9:00 AM - 6:00 PM (EST).

We hope this FAQs page has been helpful in addressing any questions or concerns you may have. If you need further assistance, please don't hesitate to contact us.

Thank you for choosing Solis Jewels!